More recent Google reviews means more calls — it is often the first thing a local customer checks. GoHighLevel’s review request is a text with a direct link to your review form, sent at the exact moment the customer is happiest: right after the job.

The steps

1. Open Reputation

   Click Reputation in the left sidebar. The overview shows your review count and average rating once Google is connected.

2. Start a review request

   Click the Send review request button near the top-right corner of the screen.

3. Pick the customer

   Choose the contact — ideally someone you finished a job for today. Happy and recent is the whole trick.

4. Choose text, not email

   If you get the choice, send by SMS. Texts get opened in minutes; review emails get buried by morning.

5. Send it and stop worrying

   The customer gets a short message with one tappable link straight to your Google review form — no searching, no friction. Two taps and they are typing stars.

6. Reply to the review when it lands

   New reviews appear under the Reviews tab. Reply to every one — a simple “Thanks, Maria! Enjoy the new deck” — because future customers read your replies too.

Common questions

“When is the best moment to ask?” Within an hour of finishing the job, while the result is fresh. Many businesses automate this with a workflow: job marked done → wait 1 hour → review request.

“Is it okay to ask every customer?” Yes — asking for a review is fine. What violates Google’s rules is paying for reviews or only asking people you know will give five stars (called review gating). Ask everyone.

“What about a bad review?” Reply calmly, apologize for the experience, and offer to fix it offline. A gracious reply to a bad review often earns more trust than another 5-star one.