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TLDR: Your GoHighLevel billing total combines the platform subscription with separate usage charges and optional services. Wallet recharges add funds before eligible services deduct charges. Your agency configures the billing for the account it manages.
Phone, email, AI, premium workflow and add-on charges push your bill above the plan price, so compare Settings → Billing → Wallet & Transactions in Agency View with your subscription invoice.
Your card statement shows a bigger charge than the plan price you expected. Another wallet recharge has hit your card, and you need to know what it paid for. HighLevel’s September 16, 2026 agency billing guide separates subscription invoices, wallet activity and add-ons so you know which record to check. This guide gives you the clicks and dated rates to check each charge and ask your agency how it priced your account. I read HighLevel’s billing dashboard guide, its wallet recharge guide and its agency billing guide before writing this, and they explain how to check your invoices, cards and wallet charges.
How does GoHighLevel billing work?
Your platform subscription pays for features, while telecommunications and AI usage carry separate charges. HighLevel list price as of October 9, 2026: Starter is $97 a month, Unlimited is $297 a month and Agency Pro is $497 a month. The published pricing plans list these direct subscription prices separately from optional add-ons.
| Direct plan | Monthly platform price, October 9, 2026 |
|---|---|
| Starter | $97 a month, before separately billed services. |
| Unlimited | $297 a month, before separately billed services. |
| Agency Pro | $497 a month, before separately billed services. |
The pricing page lists CRM, funnels, workflow automation, social media management and the mobile app among your core features. It also marks email marketing, SMS marketing and calling as usage-based services. Compare your feature needs in our Starter, Unlimited and Agency Pro comparison.
Your Agency Wallet does not pay the recurring agency subscription, according to the billing guide. A recharge adds prepaid funds, then eligible services deduct their charges from that balance. Match the subscription invoice to your plan and wallet transactions to the services used.
Why does your wallet keep recharging?
Your Agency Wallet recharges when its balance falls below your configured threshold. The August 12, 2026 wallet guide says Smart Adjustment raises the recharge amount after the same amount triggers more than three times within seven days. Turn off Smart Adjustment to stop those increases. HighLevel keeps Agency Wallet Auto Recharge active and provides no option to disable it.
- In your agency account, open Settings → Billing → Wallet & Transactions.
- Under the wallet balance, find the Auto Recharge controls. Use Auto recharge with to select the amount added each time.
- Use when balance is lower than to select the balance that triggers another recharge.
- To stop automatic increases, open the three-dot menu beside those controls, click Disable Auto-update, then click Yes.
HighLevel’s documents disagree about your wallet threshold. HighLevel’s June 2026 terms specify a $10 USD wallet threshold, while the August wallet guide describes a selectable threshold. Read your configured value in Wallet & Transactions instead of treating either figure as a universal default.
Your recharge receipt records funds added, not the services that consumed them. The wallet guide names Summary and Detailed Transactions as views for reviewing spending by product or sub-account. Compare the receipt that added wallet funds with the transactions that deducted those funds when you review your annual HighLevel costs.
Which usage charges sit above the plan price?
LC Phone, LC Email, AI and premium workflow actions add charges above your platform subscription. The September 29, 2026 Phone System Pricing & Billing Guide lists the US and Canada phone rates below in USD. For email marketing, the August 22, 2026 HighLevel Pricing Guide lists LC Email separately.
| Service | Published charge and billing unit |
|---|---|
| LC Phone local number | $1.15 per number per month in the US and Canada, September 29, 2026. |
| LC Phone SMS | $0.00747 per inbound or outbound segment in the US and Canada, before carrier fees, September 29, 2026. |
| Outbound calls | $0.0166 per minute for the listed US and Canada rate. Partial minutes round up, September 29, 2026. |
| LC Email | $0.675 per 1,000 emails across plans, August 22, 2026. |
Growth and Unlimited each have a monthly AI fee, while Pay-Per-Use does not. The September 28, 2026 AI Product Pricing article lists Growth at $50 per enabled location per month and Unlimited at $97 per enabled location per month, subject to fair use. HighLevel bills your text messaging and phone calls separately and charges Agent Studio by use under every AI plan.
Your premium automation workflows incur charges even without a Workflow Pro subscription. The September 4, 2025 Workflows Pro pricing guide lists $0.01 per premium execution after 100 included lifetime executions per sub-account. Standard actions and external AI model steps do not count toward the monthly execution allowance, and HighLevel charges overages when paid-plan executions exceed that allowance.
HighLevel’s guides disagree about whether your phone pass-through markup requires rebilling. The September 29 phone guide applies a fixed 5% location markup to specified carrier and registration charges only with rebilling enabled. The September 9, 2026 pass-through markup guide says it applies regardless of rebilling, separately from agency markup.
- Open Agency View → Settings → Billing → Wallet & Transactions → Transactions.
- Filter by your sub-account, billing period and product. Read the Description and Amount for the charge.
- Open Wallet & Transactions → Pricing and search for the product. Compare its billing unit and applicable country with your transaction.
Where do you manage GoHighLevel billing?
Your sub-account billing history and saved cards are under Settings → Billing. The September 28, 2026 Account Billing Dashboard guide lists each invoice and card control. Use the invoice’s products, date, amount and card to identify the charge before changing your payment method.
- Inside your sub-account, open Settings → Billing → Charges and Transaction History.
- Find the invoice and click View. Review the invoice details, then click Download Invoice for the PDF.
- For a replacement card, open Payment Methods, click Add New Card and enter the required details.
- Use Set Primary Card to choose the default card for supported billing activity.
- Before deleting your old card, review and update any active subscriptions it funds.
- To remove a saved card in SaaS V2, open Settings → Billing → Payments → Manage your payment methods.
- Find the card, open its three-dot menu and select Delete Card.
- Review the confirmation, then click Delete Now.
Your agency subscription invoices use a different route: the agency billing guide names Payments, then Invoices under Payment History. Wallet funding receipts have their own download control in the July 21, 2026 monthly wallet receipt guide. Use Payments → Invoices for your agency subscription charge and Wallet & Transactions → Invoices for a wallet top-up.
- For agency subscription invoices, open Agency Settings → Billing → Payments → Invoices under Payment History.
- For wallet funding receipts, open Agency Settings → Billing → Wallet & Transactions → Invoices.
- Click Download Receipt for the particular month’s wallet top-up PDF.
- For a failed agency subscription payment, open Agency Settings → Billing → Payments, find the most recent failed subscription invoice and click Retry. Complete any bank authentication prompt.
To manage your direct agency subscription, open Agency Settings → Billing. The September 16, 2026 billing guide lists each cancellation click in order. These cancellation steps apply only to a direct subscription you manage.
- Click Want to modify/cancel your subscription?, then Show More → Cancel Plan.
- Select your Reason for Cancellation, click Next and review the data loss warning.
- Click I am sure I want to cancel, provide at least 30 words of feedback, then click Submit.
Who bills you when an agency runs your account?
In HighLevel’s rebilling flow, your agency collects the client payment. The September 30, 2026 rebilling guide says HighLevel first charges the Agency Wallet for usage, then the agency recovers the cost through the sub-account wallet. HighLevel supports agency markup, so ask your agency to explain the rates behind your client price.
HighLevel lets agencies on the $297-a-month and $497-a-month plans rebill phone and email costs without markup. The August 22 pricing guide reserves agency markup for the $497-a-month plan and places that markup in SaaS mode. Read your contract and ask which usage rates, add-ons and services appear in your bill, using our HighLevel prices versus agency charges guide.
What does a direct HighLevel subscription cost?
Start your own HighLevel account through our link and you pay HighLevel directly, from $97 a month. We earn a commission from HighLevel at no extra cost to you. HighLevel’s pricing page lists a 14-day free trial on any plan.
GoHighLevel billing FAQ
Why is my GoHighLevel bill higher than the plan price?
Your bill includes usage and optional subscriptions beyond the platform price. HighLevel debits supported resold subscriptions and rebilled usage from your SaaS V2 wallet, according to the December 12, 2025 SaaS V2 billing guide. Those resold subscriptions include AI Employee and Workflow Pro.
Am I paying HighLevel directly or paying an agency?
Your client rebilling payment goes to the agency that sold you access. The September 16, 2026 agency billing guide directs you to the agency administrator for subscription changes or cancellation because HighLevel does not cancel accounts another agency manages. For a disputed charge, ask your administrator to identify the invoice product and explain the applicable rebilling rate.
Which calls, messages, AI features and add-ons cost extra?
HighLevel charges you separately for phone calls, text messages, LC Email, AI usage, premium workflow actions and paid add-ons. Downgrading your agency plan does not automatically cancel add-ons, Marketplace apps, phone numbers or other paid services, according to the September 16, 2026 agency billing guide. Compare each phone, messaging, email, AI, workflow and add-on charge with its invoice or wallet transaction.
Why does my wallet keep charging my card?
Your wallet recharges when its balance drops below the configured threshold. The September 28, 2026 account billing dashboard guide says HighLevel does not automatically send clients receipts for wallet reloads. Your agency sees those wallet transactions, but HighLevel does not send them to you by default.
Where can I find invoices, check usage and update my payment card?
Your sub-account records and cards sit under Settings → Billing, while Agency View uses Wallet & Transactions for usage details. When you change your primary card, HighLevel updates the active SaaS V2 subscription and uses that card for wallet recharges. The September 28, 2026 dashboard guide excludes other subscriptions associated with the same contact, so review those subscriptions separately before removing the old card.
What happens if a payment fails?
The September 16, 2026 agency billing guide says you retain access for 21 days after an agency subscription payment fails, then face account locking if unpaid, with retries for up to 30 days from failure. The June 2026 terms instead specify 28 business days of retries and allow earlier access restrictions, so ask HighLevel customer support to confirm your account’s status. A failed recharge that leaves your wallet at zero puts your phone, SMS and email services at risk of interruption, according to the September 30, 2026 guide to rebilling and wallets. A negative wallet temporarily halts LC Services, and a successful payment must reload it before services resume.
How do I cancel, and can I get a refund?
For a direct subscription you manage, open Agency Settings → Billing → Want to modify/cancel your subscription? → Show More → Cancel Plan, or contact your agency administrator if you bought access through an agency. Under the June 2026 terms, HighLevel does not refund unused subscription time except where law requires it or HighLevel exercises its discretion. You must request a refund of any money left in your wallet after your services end. The terms say funds left over 30 days after account expiration, termination or cancellation become HighLevel’s property.
Want a HighLevel bill with your name on it?
Start your own HighLevel account through our link and you pay HighLevel directly, from $97 a month. We earn a commission from HighLevel at no extra cost to you.
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